Getting Started & Account Access
- Managing Dependents and FSA/HSA Eligibility
- Can't Upload Attachment
- Can RMR Employees Update the Email Address Associated with My Account?
- Managing Your User Portal
- How to Register, Log In, and Troubleshoot Your RMR Account
- How to Contact Rocky Mountain Reserve Participant Services
Debit Cards & Mobile Wallet
- How to cancel an FSA card transaction
- How to Order a Benefits Card for a Dependent
- Adding Your Card to a Mobile Wallet
- Activate a Benefits Card
- Understanding Denied Card Transactions
- Merchant Approval (MCC) and Your Benefits Card
Parking (PRK) and Transit (TRN) Accounts
Flexible Spending (FSA) and Limited Purpose (LPF)
- Managing Dependents and FSA/HSA Eligibility
- Understanding Your Limited Purpose FSA (LPF): Rules, Limitations, and Mid-Year Conversions
- Using Your Health FSA for Telemedicine Services
- Determining if an Expense is FSA Eligible
- FSA Contribution Limits
- IRS Annual Election Maximums
Claims, Receipts & Reimbursements
- FSA Documentation & Substantiation: A Quick Guide
- How to Submit an HRA Claim for Reimbursement
- How to Dispute a Transaction
- How to Add or Change Your Reimbursement Method
- How to Fix a Wrong Receipt on your Claim Submission or Card Transaction
- Can I get a new check reissued for an uncashed check?
Life Events & Employment Changes
- What Happens to My Health Savings Account (HSA) After Termination?
- Leaving Your Employer? What Happens to Your RMR Benefits Accounts ( FSA, DCA, TRN/PKG, HRA & LSA)
- What Happens to an FSA or HSA Account After a Participant Passes Away?
- Adjusting Benefits: Reducing Hours or Enrolling in an Exchange Plan
- Federal Recognition of Same-Sex Marriage: Impact on Benefits
- Modifying Your Election Mid-Year (Life Events & Status Changes)
Dependent Care Account (DCA)
- Automatic Recurring Reimbursements for Dependent Care FSAs (DCAPs)
- Compliance Q&A: Reimbursing DCA Application Fees and Deposits
- DCA Election Change
- DCA Election FAQ
- DCA Merchant Category Codes: Where Can I Use My Card?
- Does Kindergarten or After-School Care Qualify for DCA Reimbursement?
COBRA
- Changing Your COBRA Coverage Level
- Checklist: Transitioning from COBRA to Medicare at Age 65
- COBRA Election Process
- COBRA Employee Guide
- COBRA for Divorced Spouses and Dependent Children
- COBRA Premium Payment Options
Health Savings Account (HSA)
- Adding an HSA Beneficiary
- Card Pulled from the Wrong Account? How to Correct It
- Dependent for HSA Expenses
- Determining if an Expense is FSA Eligible
- Dormant HSA; Reactivation Instructions
- Eligibility and Contributions
Health Reimbursement Account (HRA) and Lifestyle Spending (LSA)
- Are There Tax Forms for My HRA?
- Glossary of Insurance Terminology
- How to Submit an HRA Claim for Reimbursement
- Tax Filing Guide: FSAs, HSAs, and HRAs
- Understanding Health Reimbursement Arrangements (HRAs)
- Understanding Your Explanation of Benefits (EOB)