Managing Your User Portal

Your user portal is a one-stop shop for managing your account. This article will guide you through updating your personal information and managing key features.

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Updating Your Personal Information

To update your mailing address, email, or phone number:

1. Log in to your user portal at user.rmrbenefits.com
2. Click on your initials in the top-right corner of the home page.
3. Click Manage Account.

Mailing Address

1. Next to your address, click the pencil icon.
2. Update your address and click Save.

Important: Please also update your address with your employer to prevent their system from overriding your changes in our records.

Email

1. Click the Communication Preferences tab.
2. Click Edit next to your email address.
3. Click on the email address itself to select your preferred option.

Phone Number

1. Click the Communication Preferences tab.
2. Next to the Text messages box, click Edit.
3. Use the toggle switch to turn text message updates on or off.

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Managing Dependents

To add or edit a dependent:

1. Click on your initials in the top-right corner of the home page.
2. Click Manage Account.
3. Click the Dependents tab.
4. To add a new dependent, click Add Dependent.
5. To edit an existing dependent, click the vertical three-dot icon next to their name.

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Requesting a Card

Replacing an Existing Card

1. From the home page, click Cards in the left-hand menu.
2. Select Manage Card under the card you want to replace.
3. Click Manage Card Access.
4. In the pop-up box, you have two options:
   • Update Card Access: To lock your card or spending account.
   • Replace Card: To order a new one.
5. Click Submit.

Important: If you select "Card lost" or "Card stolen," you will receive a new card with a new number. If you select "Card not received" or "Damaged," your replacement card will have the same card number.

Requesting a Card for a Dependent

1. From the home page, click Cards in the left-hand menu.
2. Click Add a Card for Dependent.

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Managing HSA Beneficiaries

To add or edit beneficiaries for your Health Savings Account (HSA):

1. Click on your initials in the top-right corner of the home page.
2. Click Manage Account.
3. Click the Beneficiaries tab.
4. To edit a beneficiary, click the vertical three-dot icon to the right of their name.

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Contact Participant Services:

💬 Live Chat: Available via the User Portal

✉️ Email: [e-mail] 

📞 Phone: [phone] 

🕒 Support Hours: M–F, 8 AM – 5 PM MST