How to Order a Replacement or Additional Debit Card

A Rocky Mountain Reserve benefits debit card will be sent shortly after opening your benefits account. You can request a new debit card if your card is lost, stolen, or compromised. If you have lost your FSA card or have not received it in the mail, you can request a new one to be sent to your mailing address. It will arrive in 7–10 business days.

Order A New Benefits Debit Card

To order a benefits card on RMR's new platform:

1. Log in to your account on RMR's platform.
2. On the left sidebar, click on Cards. This will show all active and inactive cards.

3. To replace a card, click on the Manage Card option below the lost or stolen card.

   

4. Click on Manage Card Access

   

5. Click on Replace Card

6. In the pop-up window, select the replacement reason.
   • Once selected, the pop-up will show the shipping address the new card will be sent to.

7. Click Submit.
   A pop-up confirmation will show that the card replacement request

   

Contact Participant Services:

💬 Live Chat: Available via the User Portal

✉️ Email: [e-mail]

📞 Phone: [phone]

🕒 Support Hours: M–F, 8 AM – 5 PM MST