Request a Dependent Debit Card

Your dependents can use your RMR benefits debit card (Visa) to pay for eligible expenses, but they are also eligible to receive a debit card issued in their own name. Even though it is called a debit card, run the card as credit to avoid entering a PIN.

Follow the instructions below for the appropriate platform- look for a picture of your RMR benefits card to know which instructions to follow.

To order a new or replacement card for dependents on RMR's new platform:

1. Log in to the User Portal
2. On the left sidebar, click on Cards. This will show all active and inactive cards.

Order a New Card for a New Dependent

1. In the top right corner, click Add a Card.
   
2. In the drop-down, select Create New Dependent.
3. Fill in the dependent's information, then select Add Dependent & Order Card.
   

Order a Replacement Card for an Existing Dependent

1. Under the correct dependent, click on Replace Card.
   
2. In the pop-up window, select the replacement reason from the drop-down list. Once selected, the address the card will be sent to will populate.
   
3. Click Submit and a confirmation message will pop-up.
   

Contact Participant Services:

💬 Live Chat: Available via the User Portal

✉️ Email: [e-mail] 

📞 Phone: [phone] 

🕒 Support Hours: M–F, 8 AM – 5 PM MST