When using the benefits card to access FSA funds, you may receive an email request from Rocky Mountain Reserve asking for documentation to substantiate the charge.
Why is Rocky Mountain Reserve requesting documentation for my FSA charges?
These emails are sent when the electronic substantiation we receive automatically is insufficient to meet the IRS requirements. We do not issue these requests because your transaction looks suspicious, we are just trying to comply with IRS regulations.
IRS Documentation Requirements
An itemized receipt or an itemized bill usually constitutes sufficient documentation. Make sure that the documentation you submit has the following pieces of information:
- The date(s) of service, or the date of purchase if the receipt is for an item
- The amount charged
- A description of the service(s) provided or of the item(s) purchased
Uploading Documentation Online
- Log in to your online account. (If you need to register, click here)
- Under the "My Accounts" menu, select "Transactions".
- Any transaction that requires documentation will have a link appearing next to the transaction that says "Add Receipt". Click on the link and upload the documentation on the page that comes up.
Emailing or Faxing Documentation
You can also submit documentation via email or fax. Send an email to email@example.com and include the documentation as an attachment, or fax the documentation to 866-557-0109 with a note explaining that you are submitting the documentation to substantiate a pending charge.