Balance Owed on an FSA

Why do I owe a balance for my FSA?

When a transaction is marked as "Ineligible", that means that you have used your benefits card and paid for something that is not IRS approved on your account. The funds were pulled from your account and the merchant was paid, which is why there is a balance due on the account. 

How do I pay it back to my FSA?

There are 2 ways to take care of the balance due on your account.

1. Send a check for the full amount that is owed. Once we receive the check, we will replenish your account with those funds, bringing the balance back up to the amount before the ineligible funds were pulled. 
2. Send in receipts* for approved expenses that you have paid for out of pocket. Instead of being reimbursed for these expenses, they will be credited towards the balance due on your account, essentially canceling out your balance due. When you send in these receipts, please specify that they are to go towards the balance due on your account and are not to be processed as a claim.  

*Documentation must include the date of service, a description of the services provided, and the amount of the transaction. Forms of documentation include itemized bills, receipts, invoice, or patient ledger. 

Please make all checks out to Rocky Mountain Reserve and send them to:

PO Box 631458, Littleton, CO 80163

Please send all receipts to:

Mail: PO Box 631458, Littleton, CO 80163

Email: [e-mail]

Fax: [phone]